Tip #80: Known Issues

Tip: As with most new software, Blackboard 9 has a few bugs. In order to track these and help faculty be aware of potential problem areas, we have created a known issues list.

The complete known issues list can be found at http://www.twu.edu/blackboard/13251.asp

The following known issues are pervasive issues across campus which many users have experienced.

Blogs, Journals, and Wikis

Some users receive error messages and experience intermittent access when attempting to connect to blogs, journals, and wikis. Blackboard has applied a patch which has resolved the issue. If you continue to receive an error message, this issue can be resolved by clearing your browser cache.

To do so:
Close all browser instances then launch a single instance.

For IE8: Tools >> Internet Options >> Browsing History… >> Delete >> check Temporary Internet files, Cookies, and History >> uncheck Preserve Favorites website data >> Delete

For Firefox 3.5 or greater: Tools >> Clear Recent History >> set Time range to Everything >> check Cookies and Cache >> Clear Now

For IE7: Tools >> Internet Options >> Browsing History… >> Delete >> Delete files… >> Delete cookies… >> Delete history…

Safari: Tools >> Reset Safari >> check Empty the cache and Remove all cookies >> Reset

Exit and then re-launch the browser.

For other browser directions, see: http://www.bnl.gov/itd/webapps/browserCache.asp

If, after following these steps, the 404 error continues to occur, send an email to blackboard@twu.edu to let us know.

Discussion Board Attachments

Students are unable to view files that instructors have attached, and instructors are unable to view files that students have attached using the Visual Text Box Editor.

• Instructors should use the "Attach File" icon on the Visual Text Box Editor toolbar.
  
  
• Students should use the "Browse My Computer" button in the Attachments section below the Visual Text Box Editor.

HTML

Inserting HTML in areas of the course where HTML is not expected can cause parts of the course to be inaccessible or to not function. We suggest that HTML only be incorporated in text areas that have a related Visual Text Box Editor available.

Announcement, Assessment, Assignment, Discussion Board

If an item is setup with a start date but no end date or with an end date but no start date, the item cannot be modified.

For this reason, it is important to either set both a start date and an end date (even if the end date is dated far in the future) or set neither. Also, do not use both availability dates and adaptive release.

Know of other issues?
If you know of an issue that is not currently on the complete known issues list, please let us know at blackboard@twu.edu.

Tip #78: Naming Files for Blackboard

Tip: You can reduce the number of error messages you and students receive when opening files by appropriately naming files uploaded to Blackboard.

How to do it:

There are several file name characters that may lead to error messages when instructors or students upload or download files. To reduce the occurrence of those errors, follow these naming conventions:

• Use only letters, numbers, underscores, and hyphens in file names
• Use hyphens or underscores in place of spaces in file names
• Do not use periods in a file name, except before the file extension (e.g. “Name_test1.doc”)
• Do not use spaces, commas, pound signs (#), question marks, equal signs, ampersands (&), asterisks (*), or any other special characters in file names
• Keep file names under 60 characters in length

NOTE: You may recommend to students that they follow these same naming conventions. Suggest that they make their filenames as short, descriptive, and unique as possible. Having them use their last name along with the assignment name is a useful strategy. This is helpful when you are downloading multiple students’ files at once (e.g. downloading students’ completed assignments).

Tip #79: Freezing Grade Center Columns

Tip: In Blackboard 9’s Grade Center, you can freeze the leftmost columns in place so they do not move while horizontally scrolling through the Grade Center. For example, the columns containing the students’ first and last names are frozen by default.

Here’s how to Freeze Columns:

1. Log into your course and ensure Edit Mode is ON.


2. Click on the Grade Center area of the Control Panel then select Full Grade Center in the expanded menu.


3. On the Grade Center page, click on the Manage button and then select Column Organization from the dropdown menu.


4. Drag the row related to the column you would like to freeze above the dark grey bar that states “Everything above this bar is a frozen column”.


5. Click Submit.

Here’s how to Unfreeze Columns:

1. Log into your course and ensure Edit Mode is ON.


2. Drag the row related to the column you would like to unfreeze below the dark grey bar that states “Everything above this bar is a frozen column”.


3. Click Submit.
   

Tip #78: Blackboard 9 Grade Center's Smart Views

Tip: In Blackboard 9, you can create different views of your Grade Center which allow you to filter which students you view, the columns you view, or a combination of both which you can then switch to using the Current View dropdown.

Smart Views are useful for sorting groups of students. For example, if you have assigned individual graders specific students, you can create a different Smart View for each grader. If you have combined multiple sections into one Blackboard shell, you can create a Smart View for each section.

Here's how to create a Grade Center Smart View:

1. Log into your course and ensure Edit Mode is ON.
   
   
2. Click on the Evaluation area of the Control Panel then select Grade Center in the expanded menu.
   
   
3. On the Grade Center page, click on the Manage button and then select Smart Views from the dropdown menu.
   
   
4. On the Smart Views page, click on the Add Smart View button.
   
   
5. On the Create Smart View page, enter a name (required) and description (optional) then select a Type of View from one of the following:
   
   • Group (select individual groups)
   • Benchmark (select users based on performance criteria)
   • Focus (select individual users)
   • Investigate (a combination of the first three)
     
     
6. Select the criteria you would like to use to limit users.
   • NOTE: If you would like to create a view that only limits which columns you view but includes all students, select Benchmark for your view type and then make the criteria "Grade on Total Greater than or Equal to" 0.
     
     
7. Use Filter Results to choose which columns you would like to view.
   
   
8. Click Submit then OK. Your new Smart View will now be an option on the Current View dropdown located on the the light blue filter bar.
   
   • NOTE: If you do not see the Current View dropdown, click on the Filter button on the bottom right of the Grade Center header field.
     
     
   • NOTE: You can make your commonly-used Smart Views favorites by clicking on the star in the Add as Favorite column so that it is green rather than grey. It will then appear in the Grade Center dropdown of the Control Panel.

Tip #77: Copying Course Materials by Exporting and Importing

Tip: You can copy materials into a Blackboard 9 course from previous courses by Exporting and Importing (from BB7 to BB9 and from BB9 to BB9).

• NOTE: This process does not overwrite your Blackboard 9 course entirely but rather add the material you are importing into it. You may need to rearrange or remove some items after the import process has fully completed.

Here’s how to Export and Import:

Part I Export

1. Log into the source course from which you will be copying the material.


2. Go to Export/Archive page.
   
   • Blackboard 7: Click on Control Panel then on Export Course under the Course Options section
   
   
   • Blackboard 9: Click on the Packages and Utilities section of the Control Panel and then on Export/Archive Course
     


3. Click on the Export button and select all Course Materials that you would like to export.
   
   • NOTE: Do not select Settings as this will cause some parts of your Blackboard 9 course to be disabled.
   
   
   • NOTE: If you select any Assessments, Assignments, or graded Discussions, then you must also select Gradebook Items (Grade Center Columns in BB9).
     
     Likewise, if you select Gradebook Items (Grade Center Columns in BB9), then you must select Assessments, Assignments, and Discussions.


4. Click Submit. At this point, you should receive a message that states “This action has been successfully queued. An email will be sent when the process is complete.”
   
• NOTE: You should receive this email within 2-3 hours. If that does not happen, please contact Blackboard Support (blackboard@twu.edu).


5. Once you receive the confirmation email, return to the Export/Archive page then right-click and save the new Export file to a location where you can easily find it such as your desktop.

Part II Import

1. Log into the destination course.


2. Click on the Packages and Utilities section of the Control Panel and then on Import Package/View Logs.


3. Click on the Import Package button.


4. Under Select a Package, click on the Browse button, browse to where you saved the Export file on your computer, select the file, and click on Open.


5. Select all Course Materials that you would like to import.
   
   • NOTE: Do not select Settings as this will cause some parts of your Blackboard 9 course to be disabled.
   
   
   • NOTE: If you select any Assessments, Assignments, or graded Discussions, then you must also select Gradebook Items (Grade Center Columns in BB9).
     
     Likewise, if you select Gradebook Items (Grade Center Columns in BB9), then you must select Assessments, Assignments, and Discussions.


6. Click Submit. At this point, you should receive a message that states “Success: This action has been queued. An email will be sent when the process is complete.”
   
   • NOTE: You should receive this email within 2-3 hours. After you receive this email, it could take up to another 8 hours for the new content to fully display. If either part does not happen, please contact Blackboard Support (blackboard@twu.edu).

Tip #76: Enrolling and Removing Students from a Course

Tip: You can enroll students, remove students, and limit a dropped student’s access

• NOTE: Official university student rosters can be obtained from WebAdvisor and compared with Blackboard rosters.

Enrolling a student:
You can enroll students who are on the official university student rosters but not on the Blackboard roster.

1. Access your course


2. Click on the Users and Groups area of the Control Panel and select Users


3. Click on Enroll Users


4. On the Add Enrollments page, enter the student’s username and click on Submit

Removing students from a course:
You can remove students who are not enrolled in the course per your WebAdvisor roster. Keep in mind that all student data will be removed including grades, assignment submissions, and course statistics. If a student has dropped the course, consider limiting their access so that you may retain their student data.

1. Access your course


2. Click on the Users and Groups area of the Control Panel and select Users


3. Select the students you would like to remove from your course


4. Click on Remove Users from Course

Limiting a student’s access and retaining student information:
If a student has dropped the course, you can limit their access to the course while retaining all student data, including grades, for that student.

1. Access your course


2. Click on the Users and Groups area of the Control Panel and select Users


3. Click on the action link next to the student’s username and select Change User’s Availability in Course


4. Select No from the dropdown next to Available (this course only)


5. Click on Submit

Beginning of Semester Checklist

Tip: Beginning of semester tasks

1. Enhance course design and menu options
2. Combine multiple course sections into one shell (if applicable)
3. Make the course available

Enhance the course design and menu options:

1. Access your course
2. On the Control Panel, click on Customization and then select Style where you can:
   
   • choose a course menu style
   • manage how the menu is displayed
   • add/change the course banner


3. On the Course Menu, you can:
   
   • re-arrange the order of menu items by clicking on the double-headed arrow to the left of the menu item then dragging and dropping the item to its new position on the Course Menu
   • rename, show/hide, or delete a menu item by clicking on the action link next to the item
   • add a content area, a link to a course tool, a link to a course area, or an external link to the course menu by clicking on the Add (plus) symbol on the Course Menu

Combine multiple course sections into one shell (if applicable):

1. Access the course from which you want to move users
   
2. On the Control Panel, click on Packages and Utilities and then select Course Copy
   
3. Select Copy Course Materials into an Existing Course from the Select Copy Options dropdown
   
4. Click on Browse and, in the pop-up window that appears, select the Destination Course then click on the Submit button in the lower right-hand corner of the pop-up window
   • NOTE: The Destination Course is the course to which the enrollments will be copied
5. Place a checkmark next to Tasks
6. Place a checkmark next to Include Enrollments in the Copy
7. Click Submit
   
   • NOTE: You will receive an email notification when the enrollments copy is complete

Make the course available:

1. Access the course you want to make available
2. On the Control Panel, click on Customization and then select Properties
3. Under Set Availability, select Yes to Make Course Available
4. Click Submit